Refund Policy

This policy applies to the paid Pro and Team plans sold by Sibalin Bence Gábor e.v. ("Wiregraf", "we", "us"). It is part of our Terms of Service.

1. Orders are processed by Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are issued by Paddle to the payment method used for the original purchase.

2. Try before you buy

Your first workspace starts with a 14-day Pro trial that needs no payment details, and the Free plan that follows is not time-limited, so you can evaluate Wiregraf with real work before paying. Please use them to make sure Wiregraf fits your workflow before upgrading.

3. Cancelling

A workspace administrator can cancel a subscription at any time from the workspace's Billing page, or through the link in any Paddle receipt. Cancellation takes effect at the end of the billing period already paid for: the workspace keeps its paid plan until then, and no further charges are made. We do not refund the unused part of a billing period after cancellation, except as described below.

4. When we refund

• First 14 days of a new subscription. If you upgrade a workspace and decide within 14 days of the first payment that Wiregraf is not for you, ask and we will refund that payment in full, whether it was a monthly or a yearly payment. This applies once per workspace, to the first payment only, not to renewals.
• Duplicate or mistaken charges. If you were charged twice, or a charge was made in error, we refund the extra amount in full.
• Unwanted renewal. If a subscription renewed that you meant to cancel, tell us within 7 days of the renewal and the workspace has not been used since the renewal date; we will refund the renewal and cancel the subscription.
• Discontinuation. If we terminate your subscription for a reason other than a breach of the Terms, or shut the Service down, we refund the prepaid fees for the period after termination.

Refunds are not given for periods of inactivity, for features you did not use, or for downgrades between paid plans (the difference is credited against your next renewal instead).

5. How to ask

Email hello@wiregraf.net from the address on the account, with the workspace name and the order number from your Paddle receipt. We reply within 3 business days. Approved refunds are processed by Paddle and usually appear on your statement within 5 to 10 business days, depending on your bank. You may also contact Paddle's buyer support directly at paddle.net.

6. Chargebacks

Please contact us before disputing a charge with your bank. Most problems are resolved faster that way, and a chargeback opened without contacting us may lead to the workspace being suspended while it is investigated.

7. Your statutory rights

Nothing in this policy limits rights you have under consumer protection law in your country, including any statutory right of withdrawal for consumers in the European Union and the United Kingdom.