Terms of Service

These Terms of Service ("Terms") are a contract between you and Sibalin Bence Gábor e.v., Göndör sor 11/A, 6727 Szeged, Hungary ("Wiregraf", "we", "us"), and govern your use of the Wiregraf website at wiregraf.net and the Wiregraf application at wiregraf.app (together, the "Service"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to bind it, and "you" means that organisation.

1. The Service

Wiregraf is a browser-based tool for designing and documenting signal flow in broadcast and AV installations: drawing wiring diagrams, building device libraries, laying out racks, and exporting wire lists, device lists and PDF drawing sets. The Service is provided as a hosted subscription; nothing is installed on your computer.

Early access. Wiregraf is a new product. Features, limits and the file formats it exports may change as it matures, and we may add, alter or remove functionality without notice. We will make reasonable efforts to announce changes that affect how you work and to keep your data intact through them.

2. Accounts

• You need an account to use the application. You must provide a valid email address and keep your password confidential. You are responsible for everything that happens under your account, and must tell us promptly at hello@wiregraf.net if you believe it has been compromised.
• The Service is intended for professional use. You must be at least 16 years old, or the age of majority where you live if that is higher, to create an account.
• Work is organised into workspaces. The person who creates a workspace is its administrator and may invite other users as administrators or members. Administrators are responsible for who they invite and for the workspace's billing.

3. Plans, payment and billing

Each workspace is on a plan. The Free plan has limits on the number of projects, drawings and people, and does not render PDF drawing sets. The Pro and Team plans are paid subscriptions per workspace, billed monthly or yearly; current prices and what each plan includes are shown on this website and in the application before you subscribe.

Trial. The first workspace you create runs on the Pro plan for 14 days at no charge and without payment details. PDF drawing sets rendered during the trial carry a watermark. When the trial ends the workspace moves to the Free plan; if it then holds more than the Free plan allows it becomes read-only, as described under Cancellation, until you upgrade or reduce it. One trial per person.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you subscribe, you also agree to Paddle's buyer terms. Paddle collects applicable sales tax or VAT and issues your invoices.

• Billing cycle. Paid plans are billed in advance at the start of each monthly or yearly period and renew automatically until cancelled.
• Cancellation. A workspace administrator may cancel at any time from the workspace's Billing page. Cancellation takes effect at the end of the current billing period; the workspace keeps its paid plan until then and then returns to the Free plan. Nothing is deleted. If the workspace holds more projects, drawings or people than the Free plan allows, it becomes read-only for everyone until an administrator upgrades it again or deletes projects, drawings or members to fit; share links and CSV export keep working meanwhile. Deleting a project or a workspace removes it from view and stops it counting.
• Plan changes. Changing between paid plans takes effect immediately and the difference is prorated: an upgrade is charged now, a downgrade is credited against your next renewal.
• Failed payments. If a renewal payment fails, Paddle will retry it and email you. If it cannot be collected, the subscription is cancelled and the workspace returns to the Free plan; until then it may be placed in read-only mode.
• Refunds are governed by our Refund Policy.
• Price changes. We may change prices with at least 30 days' notice by email to the workspace's administrators. The new price applies from the next renewal after the notice period; you may cancel before then.

4. Your content

"Content" means everything you put into the Service: drawings, device templates, signal and connector definitions, rack layouts, uploaded images and documents, and the exports generated from them.

• You own your content. We claim no intellectual property rights over it. You grant us a worldwide, non-exclusive licence to host, store, process, transmit, display and back up your content solely to operate and improve the Service and as you direct (for example, when you share a drawing or render a PDF).
• Sharing. You can create share links to drawings and projects. Anyone who has a share link can view what it points to without an account, until you delete the link or it expires. You are responsible for where you send them.
• Community catalog. You may publish device templates, signal types and connector types to Wiregraf's community catalog. A publication is a snapshot: it cannot be edited or withdrawn afterwards, because other users' projects may already depend on it. By publishing, you grant every Wiregraf user a perpetual, irrevocable, royalty-free licence to view, copy, adapt and use the published item in their own work, and you confirm that you have the right to grant that licence.
• Accuracy. Wiring documentation drives real installations. You are responsible for verifying the content you create, import from the community catalog or export before relying on it in the field.

5. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to store content you have no right to store;
• upload malware, attempt to gain unauthorised access to the Service or other users' data, or probe, scan or test its security without our written permission;
• interfere with the Service, for example by sending automated traffic that degrades it for others or by circumventing plan limits;
• resell, sublicense or provide the Service to third parties as a service bureau;
• publish community catalog items that are misleading, infringe someone's rights, or contain anything other than device and signal reference data.

6. Data export and deletion

You can export your work at any time: wire lists and device lists as CSV, device libraries as JSON, and drawing sets as PDF. You can delete workspaces, projects and drawings from within the application. To delete your account and all content you alone own, email hello@wiregraf.net; we will complete the deletion within 30 days, except for records we must keep for legal or accounting reasons and for community catalog items you have published, which remain available as described in section 4. See our Privacy Policy for details on retention.

7. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted operation. We may suspend it for maintenance, security or reasons outside our control. We keep backups of the database, but you should export documentation you cannot afford to lose. Support is provided by email at hello@wiregraf.net; paid plans are answered first.

8. Our intellectual property

The Service, including its software, design, documentation, the Wiregraf name and logo, is owned by us or our licensors and protected by copyright and other laws. These Terms do not grant you any right to use them except to use the Service as intended. Feedback you give us may be used without obligation to you.

9. Disclaimer of warranties

The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose, non-infringement and the accuracy of any content, whether created by you, by us, or by other users through the community catalog. In particular, Wiregraf does not replace engineering review: compatibility checks in the application are an aid, not a certification.

10. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of the Service, even if advised of the possibility. Our total liability for all claims relating to the Service in any twelve-month period is limited to the amount you paid us for the Service in that period, or 100 US dollars if you paid nothing. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

11. Indemnity

If you use the Service on behalf of an organisation, that organisation will defend and indemnify us against claims arising from your content or your breach of these Terms.

12. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service, in which case we will give you at least 30 days' notice and the opportunity to export your content, and will refund any prepaid fees for the period after termination. Sections 4 (community catalog licence), 8, 9, 10, 11 and 14 survive termination.

13. Changes to these Terms

We may update these Terms. For material changes we will give at least 14 days' notice by email or in the application before they take effect. Continuing to use the Service after that date means you accept the updated Terms. The date at the top of this page shows when they were last changed.

14. Governing law

These Terms are governed by the laws of Hungary, and its courts have exclusive jurisdiction over any dispute, without prejudice to mandatory consumer protection rights in the country where you live.

15. Contact

Sibalin Bence Gábor e.v.
Göndör sor 11/A, 6727 Szeged, Hungary
Sole trader registration number: 56462980
Tax number: 57802891-1-26
hello@wiregraf.net